Privacy Policy

ChaletIA – Privacy Policy

At Chaletia, we place great importance on protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By accessing our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information when you interact with our website and services:

Personal Information:

This data can directly identify you. It includes, but is not limited to:

Your name
Email address
Phone number
Payment information
Details about your properties

Non‑Personal Information:

This information is collected automatically when you use our website. It may include:

Your IP address
Browser type
Pages visited
General navigation data

These details help us analyze site performance and improve your overall experience.

2. How We Use Your Information

We use the collected information for the following purposes:

Providing our services:

This includes reservation management, cleaning coordination, secure property access, and other short‑term rental management features.

Improving the user experience:

We analyze usage data to optimize our website and provide smoother and more personalized navigation.

Marketing communications:

If you have opted in, we may send offers, service updates, or relevant information.
You may unsubscribe from marketing communications at any time.

Legal compliance:

We also use your information to meet legal or contractual obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

With partners and service providers:

For example, payment processors or integrations with third‑party platforms (such as Airbnb or Booking.com).

When legally required:

Such as compliance with a law, legal proceeding, or government request.

In business transitions:

If Chaletia undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Protection

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no security system is infallible. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

Depending on applicable laws (including GDPR for EU residents), you have several rights regarding your personal data:

Right of access: You may request to view the personal information we hold about you.
Right to rectification: You may request corrections to inaccurate or incomplete data.
Right to erasure: You may request the deletion of your data, subject to legal limitations.
Right to object: You may object to the use of your data for marketing purposes.
Right to data portability: You may receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email@email.com].

6. Use of Cookies

We use cookies and similar technologies to enhance your experience on our website.
Cookies allow us to:

Analyze site usage
Remember your preferences
Optimize service performance

You can control cookie settings in your browser, but disabling certain cookies may affect website functionality.

7. Links to Third‑Party Websites

Our site may include links to external websites. These sites operate independently from Chaletia, and we are not responsible for their content or privacy practices.
We encourage you to review their privacy policies before submitting any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
If significant changes are made, we will notify you via our website.

The date of the most recent update will always be displayed at the bottom of this page.